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UK Telephone: 01273 358 279 or 0845 8620173

International Telephone: +44 1273 358 279


Send us a message
Please send us a message via our e-mail address shop@thebigrugstore.co.uk

Speak to us
Call us on 01273 358 279 or our alternative number 08458 620 173. Or we can call you. Send a message with your name and phone number, and we will call you back as soon as we can. Our minimum phone support hours are Monday to Friday 9:00am to 5:00pm, excluding Bank Holidays.

If you wish to write to us, our OFFICE ADDRESS is:
The BIG Rug Store
Customer Service Dept
4b Upper Gardner Street
Brighton
East Sussex
BN1 4AN

Please do not use this address for returns, it is our office address (see below for returns information).

Returns Address
If you wish to return a rug, please contact us for a return code and the returns address. The best way is to reply to any e-mail sent by us to you. Or simply e-mail us at shop@thebigrugstore.co.uk. We will then send full returns information by e-mail. Please note that returns are required within 14 days from when you receive the rug. Return carriage is at the customers expense.

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