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UK Telephone: 01273 358 279

International Telephone: +44 1273 358 279


Send us a message
Please send us a message via our e-mail address shop@thebigrugstore.co.uk

Speak to us
Call us on 01273 358 279. Our minimum phone support hours are Monday to Friday 10:00am to 4:00pm, excluding Bank Holidays.

Do we have a shop?
No. We are an online only store. The address below is for correspondence only.

If you wish to write to us our CORRESPONDENCE ADDRESS is:
The BIG Rug Store
Customer Service Dept
4b Upper Gardner Street
Brighton
East Sussex
BN1 4AN

Please note that this is not a shop (we are an online only store). So please do not use this address for returns (see below for returns information).

Returns Address
If you wish to return a rug, please contact us for a return code and the returns address. The best way is to reply to any e-mail sent by us to you. Or simply e-mail us at shop@thebigrugstore.co.uk. We will then send full returns information by e-mail. Please note that returns are required within 14 days from when you receive the rug. Return carriage is at the customers expense.

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