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Customer Comments

These are just some of the comments about a variety of rug designs from satisfied customers received by e-mail, letter, or over the phone.

I ordered an Aspen Luxury Shaggy rug in Violet, and a Twilight Light Teal Shaggy rug, they were delivered this morning on time. I was a bit nervous ordering two rugs over the Internet, we were spending over £500 as one of the rugs is huge, I felt I was taking a chance on the quality colour & service but I am really delighted with it all. They arrived on time, they were both very carefully wrapped and protected. They are heavy well made, and look fabulous in our lounge and dining room. So pleased I took the chance, my husband (who is a man of few words) walked in and said 'Wow they look great'. Thank you for the great products and service.
From J. Fry by e-mail.

hi,just to thankyou for my 2 Cromer Rugs which I received this week,i was amazed how fast they arrived,i absolutetly love them,they are perfect,even better than the photo,once again thankyou sooooo much,ive spread the word among my friends or anyone who needs new rugs what a brilliant firm you are,Jackie.
J. Taylor

Delighted with my rug received a couple of days after ordering. Nice quality, best price and great service. Many thanks.
S. Luke by e-mail.

Thank you the rug has arrived today.... Just what I wanted.....prompt service.... Thank You. Regards.
E. Barron by e-mail.

I love the rug. Just as it was on the - very good - website and excellent quality. Thanks to all.
H. Seymour by e-mail.

Thanks for the speedy delivery and quality rug
M. & M. Gallagher by e-mail.

I just wanted to say thank you for the super-fast delivery of the above rug. I wasn't expecting it until next week so it was a lovely surprise, and much appreciated. Kind regards,
D. Hodges by e-mail.

Thank you so much for sending the ivory rug so promptly. It's simply perfect and looks great in my living room. Kind regards
T. Kaur by e-mail.

Thank you my rug has arrived and I'm delighted with colour Fab Kind Regards
B. Shervell by e-mail.

Got it Very pleased Thank you
E. Smith by e-mail.

Thanks kindly.Took delivery Friday morning.Rug looks great.kindest regards.
I. Porter-Merry by e-mail.

Thanks, we are very pleased with the twilight shaggy rug . Cheers
I. & C. Emerson by e-mail.

We have just received our rug, Friday morning am, only ordered on Wednesday evening, what a super service and thrilled with the rug. After a fraught time and being "rugged out" looking - your site with its very good pictures helped us make the decision - and it was the right one. many thanks, would recommend to friends and family.
From J. Pates by e-mail.

I ordered a Hong Kong Ivory/stone on black rug HK 2085 with anti slip mat. I am absolutely over the moon with my rug & for the excellent service i received. Thank you very much, I will be using your site again. Have a Happy Christmas.
From D. Jenneson by e-mail.

Got the rug and it's a beauty, really pleased with it. The anti slip works well, worth the £40, so thanks for your advice.
From C. Wilken by e-mail.

Thank you my rug has arrived and looks brilliant, thank you.
From G. Gourley by e-mail.

Thank you very much. I am thrilled with the product and your speedy delivery service.
From H. Hemes by e-mail.

Thank you. You have been very efficient and helpful and I will be sure to use your website again when I need a rug.
From J. Brown by e-mail.

Just received my Gabbeh Rug 107-R - absolutely beautiful - it's the rug I've been searching for for over 30 years - great service great prices - thank you.
From J. Rhodes by e-mail.

Just a big thank you for your excellent service. Product first class and delivery 10/10
From J. Wilson by e-mail.

Absolutely brilliant service, the rug is fantastic quality and came a day earlier than advised, thank you very much, wont hesitate to recommend you.
From A. Sanderson by e-mail.

Rug received this afternoon. Very pleased with it. Many thanks.
From O. O'Reilly by e-mail.

Just to say we received the rug at 11.20 a.m. and are very pleased both with it, and the service provided! Many thanks
From C. Taylor by e-mail.

Good Morning. I have now received my second order (16808) from you and I would just like to take this opportunity to thank you for the way you dealt with my orders. We are very pleased with quality of the three rugs, they suit our needs beautifully . I would recommend your company without hesitation. Well done.
From D. Penny by e-mail.

Thank you. My beautiful rug was delivered this evening by a very polite driver and I was stunned by the short space of time it took to get here. Once again thank you. I love it. It looks fantastic with my new chesterfields. VERY happy customer
From J. Crawford by e-mail.

Hi,just wanted to say I have recieved my rug today,and I am delighted with it, its brialliant quality and exactly the colour I wanted.I wont hestitate to buy from you again From
P. Lowell by e-mail.

Both items delivered safe and sound. Very pleased with the rug and would certainly recommend you.
From N. Halladay by e-mail.

Hi, Our new rug was delivered yesterday on time. It is fantastic, thank you very much! The colours are exactly as shown on the website. The quality of the product is superb. Also it required hardly any hoovering, no loose fivers like you get with a new carpet. Very impressed. Thanks again.
From R. Billingham by e-mail.

"Rug received yesterday. I am very pleased with it - it is beautiful. Thank you."
From J. Hodges by e-mail.

"Many thanks. Received safely and it looks fantastic! Thanks so much!"
From C. Arno by e-mail.

"I would just like to let you know how pleased i am with the rug i had delivered this week. Twilight in Cream. It was even delivered a day before i expected it to be. Excellent service and high quality rug. "
From W. Price by e-mail.

"Hello, It is here, and it's fab! See attached imagine. I now have three from you in my new living room, and the service was first class. Thank you very much. Linda x"
From Linda McG. by e-mail.

"Just wanted to thank you for the beautiful Aspen and Twilight rugs. Fantastic quality at unbeatable price. But more important than that, prompt, efficient, professional service. Nice to know companies like yours still exist. Very happy customers! "
From R. Faulkner by e-mail.

"Thanks, my two rugs arrived today,great service and delivery, They look great, Thanks "
From A. Miller by e-mail.

"My rug has arrived and i love it! Thank you for your excellent customer service-i will be recommending the Big rug store. Best Regards "
From C. Brown by e-mail.

"Just a quick message to say 'thanks' for the MURAT rug ordered late last week and delivered today, excellent quality and price, and swift delivery too. Will certainly buy from your company again! "
From J. Collinson by e-mail.

"Thank you so much 'The BIG Rug Store' for sending me my fantastic replacement rug - the colour better fits my furniture colour scheme. Will definitely recommend you for such a god service and a wonderful new high quality rug! Lusa "
From L. Rockett by e-mail.

"Hi. I just wanted to to say thank you for the delivery of the two Twilight Rugs that I ordered yesterday. -Its great that they arrived soo fast. I will be sure to order from you again. Thanks, Stephanie "
From Stephanie J. by e-mail.

"Dear Rug Store, I have received my rug and am delighted with it. It is even better then I expected. Many thanks, Gillian"
From Gillian F. by e-mail.

"The rug was delivered early pm on the 17th. My wife and I would just like to say a big thank you for the brilliant service."
From F. Whatley by e-mail.

"Hi, Received the rug on wednesday 11th April as promised.Fantastic service,very quick delivery.And the most gorgeous rug.Thank you very much.Will definitely use you again, Kind regards Clare."
From Clare W. by e-mail.

From Y. Gardiner by e-mail.

"Just had a Boogie Nights Terra Rug from you. Delighted with it - can you tell me if this has any kind of stain guard applied. And if not - do you recommend using one. Kids and a cat! Many thanks, John "
From J. Flannery by e-mail.

"Hi. The rug arrived today, and we are delighted with it and the service. So will be back in the new year for another as soon as I get the boxes out of the dining room (just moved house). If there are going to be any shaggy rugs with some silver in the sales please let me know. Regards"
From A. Core by e-mail.

"rug arrived today. well worth the wait.fabulous. all the best"
From J. Campbell by e-mail.

"Thank you for the email but I already received my rug this morning! So, so pleased with it. The quality is fantastic and it looks beautiful. Many thanks for such great service."
From J. Botwright by e-mail.

"> Hi, Very many thanks indeed, the large rug I ordered on Friday was cheerfully delivered on Monday lunchtime, which is without question absolutely first rate service. The rug arrived in perfect order, double wrapped in spotlessly clean plastic sheeting, and matches faithfully your internet picture. The quality of the rug is superb, there is no other word, and it looks magnificent in our sitting room. As a senior citizen I was very nervous of buying over the internet as I had not done so before. If there are any other "Seniors" out there who need reassurance you may tell them to ring me up and I will be pleased to advise them that they will save money, time, trouble and effort by dealing with you. Kind regards"
From T. Evans by e-mail.

"Thank you very much for your speedy response, I am delighted with my new rug. thank your once again. kind regards"
From D. Basham by e-mail.

"received rug first thing this morning delighted with speed of delivery and more so the rug thank you"
From Mrs C Duke by e-mail.

"received my order yesterday of the ziegler rug we are thrilled thank you very much"
From J. Thomas by e-mail.

"received the rug today. great service fabulous rug at a great price, will certainly recommend. thank you ! "
From Mrs C. Shearstone by e-mail.

"Thank you for my rug 'Pacific 03' which i got this morning, It is a beautiful rug, lovely and soft, and the colours are exact match to your website, goes nicely in my living room. Thank you also for keeping me informed with the delivery, 2 days and the rug been delivered. What a great company to deal with. I will happily recommend you to friends and family. Best regards, Margaret"
From M. Masters by e-mail.

Thank you, the rug arrived today, the colour is fine, Thank you for your speedy service.
P. Combes by e-mail.

"Thank you for the rug and anti slip mat you delivered. I was very impressed with the service I received before and after I purchased the rug. You replied to my emails very promptly when I had any queries.You kept me informed as to when the rug was dispatched and when I should expect delivery etc which was very helpful. I would recommend you to anyone who wishes to buy from you. I am very pleased with the rug too! Thank you, Best regards, Judy "
From Judy J. by e-mail.

"Thank you for delivery of my rug, received this morning. I am delighted with it. Very good quality."
From M. Webster by e-mail.

"Rug delivered yesterday as promised and put down today. It is gorgeous!! A big, big thank you from a very happy customer! Fiona "
From Fiona H. by e-mail.

"Hi, They are here and in situ! Thanks for the speedy service. Rugs are lovely and look stunning. Will be back for the rest of the house soon. Thanks again. Mary "
From Mary K. by e-mail.

"Just a big thank you for such excellent service (we all hear about bad service these days) so I thought I would congratulate you for providing such an excellent service. Rug arrived this morning - Thank you"
From D. Hunnisett by e-mail.

"The rugs arrived today and I just wanted to say thank you for your efficient and quick service."
From G. Sheppard by e-mail.

"Have just received my rug & it is absolutely gorgeous! It looks beautiful in my purple living room & the unusual design is perfect for my style. Thank you for your excellent communication, service & price. Your price was the lowest for this rug of excellent quality; beating all others that claimed theirs was! Will definitely buy more for my home in the near future,& will recommend you to friends. Many thanks from Lorraine, a happy hippie "
From L. Kinlan by e-mail.

"We received our rug today thank you and are very happy with it. Good quality and excellent service. Much appreciated. Would definitely buy from your company again."
From R. Simpson by e-mail.

"I received my rug yesterday and just wanted to say I am very pleased with it. it looks lovely and at a good price thank you very much"
From P. Lee by e-mail.

"Hi. The rug arrived today, we love it, thank you! June"
From J. Robinson by e-mail.

"Hello. Rug arrived yesterday and I am very please with it. I have not done ordering on line before this but it was a very good experience with your company good web pay easy to order and see product and I am very pleased with the rug. Many thanks. Anne"
From Anne R. by e-mail.

"Hi just to say we are really pleased with the rug (order no.12419) that arrived today. yours sincerely E Johnson "
From E. Johnson by e-mail.

"Dear Sirs, I am writing to let you know how delighted I am with my rug and the service I received. Despite the snow I received my order within a few days and the quality of the rug is fabulous, especially considering the price! Thank you, Regards, Susan"
From S. Watson by e-mail.

"Received today, amazing! Many thanks. Mrs Saunders "
From Mrs. Saunders by e-mail.

"The rug looks great - just as it was on the site. I saw it on several sites and yours was the best price. Also very impressed with the speedy delivery - 2 working days even with the snow! Thanks. "
From M. Gorman by e-mail.

"thanks - its arrived and we love it! great service, thank you, Cherie"
From Cherie C. by e-mail.

"*Thanks for the delivery of the rug I ordered and we were delighted with the rug and the service you gave it was delivered in great style , Thank you very much* *Terry* "
From Terry M. by e-mail.

"Thanks a mil... Rug arrived today ... looks great! "
From Carole M. by e-mail.

"Thanks so much for the excellent service! Rug arrived half an hour ago and I'm delighted with it. Will certainly use you again! Thanks to all involved. Mrs K Shaw "
From K. Shaw by e-mail.

"Rug received yesterday. I am very pleased with it - it is beautiful. Thank you."
From J. Hodges by e-mail.

"Thank you for my rugs, received this morning. They are exactly what I wanted and I have passed your details on to my daughter. Your clear web site makes searching through the different designs very easy. One satisfied customer."
From S. Hibbard by e-mail.

"THANK YOU my Arbil red extra large rug was delivered this morning, wow im very impressed with the look and the sheer quality of it 10/10. THANK YOU again for your excellent customer service and rapid delivery service 10/10."
From M. Bycroft by e-mail.

"i recieved my noble art rug today.its perfect for my dining room .thankyou for the efficiant service."
From Mandy Kadis by e-mail.

"Good afternoon, We have received our rugs thank you very much and are absolutely thrilled with them. Many Thanks"
From G. O'Neill by e-mail.

"Thank you for my rug today, delivered in record time. How refreshing when internet orders are so simple and they work! I'll be ordering one for the lounge next! Thanks! Adele"
From Adele by e-mail.

"I received the rug yesterday. I am very pleased with it. Thank you for the quick delivery. Yours sincerely F M Goad".
From F. Goad by e-mail.

"Dear Sirs. The rug has arrived this morning. We thank for the manner that you have dealt with it in short Courtesy Helpful and above all Professional. Regards, Tim"
From Tim by e-mail.

"Recieved my rug and i love it thank you very much for being quick with my order. Yours Mrs Mccurdy"
From J. Mccurdy by e-mail.

"I would like to take the opportunity to commend you on your efficient, courteous and professional service. It's so refreshing and very much appreciated. Thank you."
From Jean Salvin by e-mail.

"Thank you for your prompt and efficient service - and the friendly voices on the end of the phone line!"
From Margaret Cave by e-mail.

"Rug has arrived delighted with it thank you"
From P. Corfield by e-mail.

"Hi to The BIG Rug Store. I just wanted to say how absolutely thrilled I am with my new rug. It is fantastic and I am so impressed with the quality and look - its just lovely. THANK YOU so much. I will be recommending you and will definitely shop with you again. 10/10. Thanks. Claire"
From C. Harness by e-mail.

"Hi there, I just wanted to say thank you very much for my rug which I received this morning. What a beautiful rug, the quality is exceptional. What a wonderful way to shop, I ordered the rug on Friday night and it arrived Tuesday morning. What excellent service, beats trailing round the shops with a disgruntled husband. Thank you very much."
From Sandra Stewart by e-mail.

"Just a quick email to thank you for the rug. I received it yesterday which was super speedy after I had amended my order on Thursday. Thank you for the great customer service."
From Mrs L Lonie by e-mail.

"Just to say I have ordered a rug from you which turned up yesterday and I am pleased as punch with it. It's good quality for the price and turned up earlier than expected. Thank you very much."
From E. Hazelgrove by e-mail

"..we ordered yesterday and the rug arrived first thing this morning... we are absolutely delighted and would like to order two more rugs... thank you for your very good service, we will tell our friends..."
From Mrs V. Price (by phone)

"...thank you very much for the easy and uncomplicated handling..."
From J. Guertler by e-mail.

"Your Rug arrived this morning, we are very pleased with it. Thank you. Kind regards G. Ellis"
From G. Ellis by e-mail.

"Thank you for the excellent service you have provided. I ordered my rug yesterday and I have received it today. Thank you."
From J. Drury, Hull (by e-mail)

"Thanks for the quick delivery on the Rug I ordered Mrs delighted with it. "
From Mr N. Lowson by e-mail

"Very many thanks for the beautiful rug a few days' ago. It looks lovely on my living room floor and I'm very happy with it. Your efficiency is outstanding."
From K. Hockley by e-mail

"Hi, the rug I ordered was delivered today and would like to say how thrilled I am with it. The colour is an exact match to my suite and the quality is fantastic!! Many thanks - wendy"
From W. Wadd by e-mail

"just received my afghan rug. I am writing to tell you i am delighted with it and surprised how fast it was delivered to me thank you very much, i would be pleased to advise anyone to shop with your company, for service quality and speedy delivery"
From C. Morewood by e-mail

"..I found the same rug at John Lewis but you were much cheaper... the rug is excellent...thank you, I will tell my friends about you"
From D. Miller by phone.

"please compliment your web designer - it is so easy to move round the website...you can view rugs by colour or rugs by size with a couple of clicks....and it's good the way rugs you have viewed show up at the side so you can go back to them.."
From Mrs Blackburn by phone

"Thank you for my rug. It arrived today. It is absolutely fantastic. It looks just as pictured on the website. The quality is excellent. Worth every penny. Yours a very happy costumer."
From T. Moses by e-mail.

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