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Privacy Notice

We keep your personal information private and do not sell it or give it to third parties or use it for unsolicited e-mail or phone calls unrelated to specific orders. However we do need information about you in order to record your order and to satisfy it. This privacy policy describes the information we collect, how we use it, how you can check it, and how to contact us if you would like to amend it. Our policy is updated from time to time and changes are posted here.

We do not send random marketing emails to personal email addresses (spam).

When you place an order online or by phone we record the order details on our system. These details include name, billing and delivery address, home and mobile phone number, and your e-mail address.This information is held on your customer record. Using your e-mail address and password you may log in to our system and view your customer record. You may also amend the details if they are incorrect. We also hold your order details on an order record (one per order). You may also log in to the system and view your order record(s). Notes are made against your orders on the order record as required, and you may view these and request changes if you wish. See below for contact details.

Whether you order online or by phone, we do NOT record your credit/debit card details anywhere on our system. Payments are processed by our payment processors who have their own privacy policies in place.

Use of Cookies: We only use 'session' cookies. They are vital to the running of the site and simply tell us if you have logged in or not, and if you have placed something in your shopping cart or not. They do NOT contain any personal information about you, and cannot be used by 3rd parties to identify you. Furthermore they expire around 45 minutes after your final click on our site. For these reasons 'session' cookies containing no personally identifying information are exempt from the new European Union cookie regulations.

If you wish to discuss our privacy policy or request copies of the information we have recorded on our system, please send a letter to: The Directors, The BIG Rug Store, 4b Upper Gardner Street, Brighton, BN1 4AN stating your name, address and order number(s).

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